Hermes, the Greek god, tied together two characteristics that seem worlds apart in the modern realm of couriers. He was the divine messenger and yet also the patron of wit and oration, a fleet-footed courier who nevertheless had a golden tongue. The stereotype of the modern courier is blithely bereft of a golden tongue. They are often deemed to be gruff pragmatists who let their hands, wheels and feet do the talking.But in the modern courier industry there is a vital need for couriers to learn the lingual craftiness of their Olympian patron. There are ways that sharp communication skills can help even small-scale couriers grow their business.Non-verbal poiseIt is widely believed that a majority of information is communicated in everyday life non-verbally rather than verbally. This is significant for those who make a living from owner driver jobs, because at every instance where they can win or retain a client they can use non-verbal communication skills in their favour. An open and confident posture, assured eye-contact, positive yet not overly familiar gestures, and earnest facial expressions can work wonders to cast an image of confidence, reliability and professionalism.Speed and clarityWhen you rely on owner driver jobs to support yourself and your family (and particularly when you operate on a small-scale, with one or maybe two vehicles), you feel the pressure to impress and win over every new potential client you meet. Despite the wealth of background checks, reputation markers and accreditation methods available in the modern industry, clients will often be swayed by your ultimate sales pitch. This often comes down to effective presentation. Clear and fast-paced communication will convince your listeners that you know your routes and you can be trusted. 包車
Active listeningThe best and most influential communicators in personal conversations are the best listeners. Listening may not be skill that is honed by continuously taking on owner driver jobs, but you do not need the ear of a therapist to be able to develop the basic active listening skills that will build rapport with clients and cement trusted working relationships. The ability to reflect what you are hearing from the other person so that you not only understand what they are saying, but also demonstrate to them your understanding, is an effective tool in building strong relationships with clients and potential clients.Assertiveness over aggressionIn every business or industry, there come moments of conflict. Many times, such incidences can be avoided, and many times the ostensible conflict is actually frustration pretending to be a real impasse between two parties. But whether or not the conflict is real or exaggerated, it is important that it does not cost you owner driver jobs. A key communication tactic for engaging in conflict is the use of assertiveness over aggression. This involves making your needs and beliefs clear while respecting the other person’s opinion through active listening and willingness to compromise.